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Behavior Alerts: A Story in Dots

  • By Ryan Skidmore

But I trust my drivers.

You hired your employees. You work with them every day and even invite them into your home. Your drivers might even be family. This usually resonates with many. “My drivers don’t need me to watch them,” one might say. They have it handled. Your vehicles never come back damaged. They hardly have any tickets or accidents. There is no incentive for you to go out of your way on a wild goose chase for imaginary problems. You have enough real ones every day. Or perhaps your drivers don’t want you watching them. Monitoring what they actually do feels too much like certain novel by the title 1984. You’re no Big Brother. And besides, they might threaten to quit or might start making problems because they think that you think they are already making problems. Perhaps you don’t feel right watching your drivers because, after all, you are no 1984’s lovable Big Brother or BB as his faithful followers call him. You derive no satisfaction from making sure that your drivers are doing as they are told like good little worker bees. You trust your drivers.

Out of sight, out of mind.

Life is not a movie. Your people aren’t simple good or bad. Life is complicated and messy and watching what your people are doing on your time and your dime should be mandatory across the board, 8am day 1. While we cover why you should watch your drivers in depth in another blog, the biggest reason to keep an eye out is curbing small problem driving before it becomes big problem driving. It’s the best thing you can do to get an idea of what is going on with your fleet. Good, bad, or other. Most times “Other” will be how your fleet is.

Look at the dots, all together.

Watch the movie Momento. The protagonist teaches us that it’s not really possible to tell if someone is lying just from their body language, it’s about context. Behavior alerts are like body language. Context and they are not all of equal meaning. A few are so extreme, immediate action is appropriate, but most are of a medium to mild severity. Protip: Look at alerts in context with other alerts. They will show what that driver is up to. Not even sitting in the passenger’s seat could reveal what behavior alerts will reveal over time. So don’t take any action too drastic, just watch. Another Protip: Look at alerts with other pieces of information. They are only data points that hint at other puzzle pieces of your fleet picture. If behavior alerts don’t seem to line up with what your business does, that driver might be doing something they shouldn’t be doing. And if your not watching with Driving Behavior Alerts then you need to find a Fleet Management solution that fits your needs.  

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